What we do

Data Strategy

analysis training workshop

Build a Data Strategy framework to drive the key planning processes:

  • To forecast and set goals for 3 and 5 year financial plans;
  • Build value and targets into the Budget;
  • Deliver improvement within Six Sigma and Quality Management frameworks;
  • Respond to everyday demands for options and decisions.

Develop the key ‘use-cases’ for data:

  • To agree the questions about the organisation of greatest importance;
  • Translate questions into definitions for data that will deliver the answers;
  • Maintain tight control over time and cost working with data.

Plan for the right skills and technology:

  • To ensure the right skills are developed;
  • Best use is made of existing technology;
  • Investment in new technology matches requirement exactly.

Tools and applications

Platform for data you can trust

Access the data needed within a single platform:

  • To provide teams with a ‘one stop shop’ for critical data based upon the Microsoft Azure Cloud Platform and Microsoft 365 applications;
  • Enable cross departmental working with the same data;
  • Create access to critical data for all teams across the organisation.

Build governance and quality protocols into the platform:

  • To deliver data of the right quality to the people who need to use it;
  • Minimise opportunities for privacy breaches;
  • Balance understanding of the value data brings with an understanding of risks.

Provide teams with ‘low code’ and ‘no code’ tools:

  • To give people who know the business the tools to unlock value;
  • Speed up delivery of analysis, options, and support for decisions; 
  • Embed use of data into ‘business as usual’ across the organisation.

Skills and knowledge

Data confident people

An in-house series of workshops for teams who want to use data and digital tools to help achieve their objectives and ultimately drive growth.

Choose from our half day workshops – each followed by a period of support and mentoring for delegates.  Designed to answer the question ‘how can data and digital tools drive growth within my organisation’.

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Getting going with digital adoption

A workshop for teams at, or close to the start with digital tools.  They know what they need to achieve, and want a plan for the use of digital tools and data to help them get there.  What tools, which data, and how will they work?


  • Data and digital tools enable growth.  But investment in them should take place only when objectives are clear, and their relevance to your business is well understood.  Within this workshop you will develop a plan for moving you towards your business objectives through the adoption of digital tools.
  • You will define the key drivers for growth, and any factors that inhibit growth.  E.g. the tasks and activities that do most to bring business to your door, and any friction for customers and staff that get in the way. 
  • You will examine how data and digital tools can help to make more resource available for those activities, how to make those activities deliver more, and how they can smooth any friction.
  • You will identify how to research the digital tools that should be the best fit for your requirements and what they need to do. 
  • The outcome is a plan that lays out what you need, how it will work, and what you need to do.
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Finding the right customers at the right time

A workshop for teams wanting additional intelligence about customers and competitors that they can action in order to drive growth – and want a plan for the use of digital tools and data to help them get there. 


  • Sales and marketing activities are obvious drivers of growth.  They also make heavy use of data and digital tools.  Effective use, however, involves detecting significant events e.g. a switch in a trend, a change in sentiment, interest from a particular prospect – and knowing how to respond.  Within this workshop you will develop a plan that will deliver the additional intelligence needed.
  • You will define the intelligence objectives that need to met e.g. to identify new prospects, further sales opportunities, spot competitor threats, flag switches in sentiment. 
  • You will explore how data from different channels (e.g. social media, CRM, emails) can be harnessed to yield sales and marketing intelligence. 
  • You will discover how digital tools can capture the relevant data and how to explore it to reveal the intelligence hidden in the marketing noise. 
  • The outcome is a plan that lays out what you need, how it will work, and what you need to do.
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Delivering service quality at a competitive cost

A workshop for teams seeking to improve the quality of service in order to deliver a greater return and attract more customers – and want a plan for the use of digital tools and data to help them get there. 


  • A reputation for excellent service is a driver of growth, as is the ability to charge a competitive cost.  Achieving both, however, requires smart use of data and digital tools.  Within this workshop you will develop a plan for reporting service quality and the full cost to serve, that will lead to the deployment of resources to enhance quality and steadily reduce costs. 
  • You will determine the best approach to measuring quality of service and the real margin earned from each customer;
  • You will explore ways to diagnose and resolve reasons for cost to serve being out of step with value delivered.  E.g. through automation to free time and speed up service fulfilment, AI to predict obstacles to successful delivery, analytics to optimise the way in which assets and people are deployed.
  • You will discover how to explore service delivery processes and operations for opportunities to use digital tools to increase performance, release time that can be focused upon better service delivery, and to capture data to aid ongoing diagnosis of service quality.
  • The outcome is a plan that lays out what you need, how it will work, and what you need to do.
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Using data to drive lean

A workshop for teams using lean methods to reduce waste and improve productivity in order to deliver operational excellence – and who want a plan for the digital tools and analysis methods to get them there.


  • The drive towards lean operations involves resolving problems, reducing waste and finding gains in productivity – all key drivers of growth.  Measurement and diagnosis of performance are vital.  Within this workshop you will develop a plan for the use of data and digital tools for measurement and diagnosis in support of lean operations. 
  • You will explore how operational data can be collected and analysed to measure performance and to determine the incidence and causes of failure. 
  • E.g. detectors and digital tools can tell you which defects and errors are occurring, where, and at what frequency. Analytics can indicate whether this is a growing problem or not.  Machine Learning algorithms can identify whether particular features within the operational process are contributing to the problem.
  • You will discover how Machine Learning algorithms can help to diagnose the factors contributing to waste and failure.  Also how optimisation analytics can help you to maximise indicators of overall performance taking a wide range of operational and organisational features into account.
  • The outcome is a plan that lays out what you need, how it will work, and what you need to do.

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