We develop bespoke Dashboards that report critical Performance Metrics to take your business to the next level
Business leaders who are guided by Performance Metrics are able to make decisions knowing the impact they will have upon the business.
The metrics that matter are those linked directly to value in the business. I.e. an uptick in the metric indicates an improvement in part of the business that will help to create additional value.
Which metrics to use? Some might be obvious. E.g. if you know that new customers are attracted by your reputation for service quality, you will want metrics that track service quality.
Others might be less obvious. It is often the case that several factors influence customer behaviour – with some being more important than others. They may be identifiable only through an analysis of service histories taken from across the business – and perhaps through Econometric Modelling that reveals relationships between, say, customer spend and the way that services are delivered.
There are 3 steps in developing a dashboard that reports your critical performance metrics:
- Define your Metrics.
- Develop bespoke Dashboards.
- Build Engagement.

Define your Metrics

Confirmed through analysis and modelling to be linked to value in the business

Agreed by the Leadership Team for inclusion in the template

Clear and simple to explain

Able to be supported through on-going data collection
Develop bespoke Dashboards

Clear simple stories about performance

Insights about issues and opportunities to lift performance

Information to as many people as required

A high visual user experience using cutting edge data visualisation tools
Build Engagement

Reading and querying the stories presented

Recognising the impact of Metric improvement

Understanding the data underpinning each Metric

Exploring additional questions and the evolution of the Dashboards
Where we have worked
Some recent projects


AI to find the missing


Getting back to the High Street

Increasing safety in transport
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