What we do
Data Strategy
Discovering where potential lies:
A Data Strategy describes how a business will use data to discover new possibilities, opportunities and prospects.
- We start by working with you to discover the critical questions that sit at the heart of your business strategy, the answers to which will help pave the way to success.
Developing the key ‘use-cases’ for data:
- We work with you to create ‘use cases’ that specify the information to be developed and how it will deliver the impact to the business being sought.
- They will define who the information is for, what data is required, how it will be used and where it will be found.
Planning for the right skills and tools:
- We then define how your existing tools and applications could be used, whether any new technology is required, and what support you may need along the way.
- We also clarify which skills are needed, whether they need to be strengthened, and how best to achieve it.
Digital applications
The right digital applications:
These are the ones that deliver the benefit. You may already have what you need.
- We start by reviewing what you have and whether they can deliver the ‘wow’ factor from your data.
- We put them to the test to be certain, and to help clarify what benefit any additional tools and applications will need to bring.
Microsoft will do most things:
- Where new is needed, we provide a dedicated platform based upon Microsoft applications – Office365 and the Azure Cloud.
- We also make full use of ‘no code’ applications – for fast delivery of benefits and to allow the ‘citizen developer and analyst’ to shine.
Support is critical:
- It’s always to good to have support at hand.
- Whatever the choice of technology, and whatever the task, we will be there to support you – as a mentor, as a developer, or simply as someone to call up for a chat and an exchange of ideas.
Skills and knowledge
We provide an in-house series of workshops for teams who want to use data and digital tools to help achieve their objectives and ultimately drive growth.
Choose from our half day workshops – each followed by a period of support and mentoring for delegates. Designed to answer the question ‘how can data and digital tools drive growth within my organisation’.
Getting going with digital adoption
A workshop for teams at, or close to the start with digital tools. They know what they need to achieve, and want a plan for the use of digital tools and data to help them get there. What tools, which data, and how will they work?
Synopsis:
- Data and digital tools enable growth. But investment in them should take place only when objectives are clear, and their relevance to your business is well understood. Within this workshop you will develop a plan for moving you towards your business objectives through the adoption of digital tools.
- You will define the key drivers for growth, and any factors that inhibit growth. E.g. the tasks and activities that do most to bring business to your door, and any friction for customers and staff that get in the way.
- You will examine how data and digital tools can help to make more resource available for those activities, how to make those activities deliver more, and how they can smooth any friction.
- You will identify how to research the digital tools that should be the best fit for your requirements and what they need to do.
- The outcome is a plan that lays out what you need, how it will work, and what you need to do.
Finding the right customers at the right time
A workshop for teams wanting additional intelligence about customers and competitors that they can action in order to drive growth – and want a plan for the use of digital tools and data to help them get there.
Synopsis:
- Sales and marketing activities are obvious drivers of growth. They also make heavy use of data and digital tools. Effective use, however, involves detecting significant events e.g. a switch in a trend, a change in sentiment, interest from a particular prospect – and knowing how to respond. Within this workshop you will develop a plan that will deliver the additional intelligence needed.
- You will define the intelligence objectives that need to met e.g. to identify new prospects, further sales opportunities, spot competitor threats, flag switches in sentiment.
- You will explore how data from different channels (e.g. social media, CRM, emails) can be harnessed to yield sales and marketing intelligence.
- You will discover how digital tools can capture the relevant data and how to explore it to reveal the intelligence hidden in the marketing noise.
- The outcome is a plan that lays out what you need, how it will work, and what you need to do.
Delivering service quality at a competitive cost
A workshop for teams seeking to improve the quality of service in order to deliver a greater return and attract more customers – and want a plan for the use of digital tools and data to help them get there.
Synopsis:
- A reputation for excellent service is a driver of growth, as is the ability to charge a competitive cost. Achieving both, however, requires smart use of data and digital tools. Within this workshop you will develop a plan for reporting service quality and the full cost to serve, that will lead to the deployment of resources to enhance quality and steadily reduce costs.
- You will determine the best approach to measuring quality of service and the real margin earned from each customer;
- You will explore ways to diagnose and resolve reasons for cost to serve being out of step with value delivered. E.g. through automation to free time and speed up service fulfilment, AI to predict obstacles to successful delivery, analytics to optimise the way in which assets and people are deployed.
- You will discover how to explore service delivery processes and operations for opportunities to use digital tools to increase performance, release time that can be focused upon better service delivery, and to capture data to aid ongoing diagnosis of service quality.
- The outcome is a plan that lays out what you need, how it will work, and what you need to do.
Using data to drive lean
A workshop for teams using lean methods to reduce waste and improve productivity in order to deliver operational excellence – and who want a plan for the digital tools and analysis methods to get them there.
Synopsis:
- The drive towards lean operations involves resolving problems, reducing waste and finding gains in productivity – all key drivers of growth. Measurement and diagnosis of performance are vital. Within this workshop you will develop a plan for the use of data and digital tools for measurement and diagnosis in support of lean operations.
- You will explore how operational data can be collected and analysed to measure performance and to determine the incidence and causes of failure.
- E.g. detectors and digital tools can tell you which defects and errors are occurring, where, and at what frequency. Analytics can indicate whether this is a growing problem or not. Machine Learning algorithms can identify whether particular features within the operational process are contributing to the problem.
- You will discover how Machine Learning algorithms can help to diagnose the factors contributing to waste and failure. Also how optimisation analytics can help you to maximise indicators of overall performance taking a wide range of operational and organisational features into account.
- The outcome is a plan that lays out what you need, how it will work, and what you need to do.
How can we help?
hello@figuringoutdata.com
+44 (0)333 301 0302
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